Data Privacy

Information regarding data privacy, data processing, and cookies. ClimatePartner’s operation of its online services is subject to the legal provisions regarding data privacy spelled out in German law, especially the German Data Privacy Act (BDSG, Bundesdatenschutzgesetz) and the German Telemedia Act (TMG, Telemediengesetz).

1. Necessary Logging, Processing, and Utilization of Personal Data

ClimatePartner’s provision of the services described in our GTC as well as others services contractually agreed upon render it necessary to log, process, and use personal data a customer generates within the scope of the registration or payment process.

Personal data are individual pieces of information regarding personal or factual circumstances corresponding to a specific and determinable natural person. ClimatePartner queries the following information at registration: First name, surname, and e-mail address. In addition to a person’s name, the ordering process furthermore queries residential address, account information, and/or credit card information.

Logging, processing, and utilization of personal data in this manner as carried out by ClimatePartner or by third parties in the name of and on behalf of ClimatePartner occurs only within the limits laid out in the provisions to follow, and only in connection with consent to utilization of data via acceptance of the Data Privacy Statement. ClimatePartner records the requisite customer consent in a protocol.

Explicit notification: Customers have the right to revoke consent to logging, processing, and utilization of their private data for the future and to request that ClimatePartner correct the personal data it has stored. For more detailed information, see Section 5 “Exercising User Rights: Revoking Consent and Correcting Data.” If, however, this consent is revoked, then ClimatePartner will be unable to provide services for the respective customer, or will only be able to do so to a limited extent.

2. Further Logging, Processing, and Utilizing of Personal Data

ClimatePartner does not disclose private customer data to third parties unless a customer has issued explicit consent accordingly, or if ClimatePartner is legally obligated to release the data.

ClimatePartner will not contact customers via telephone or any other medium unless the customer has issued express consent to that end.

Customers declare their consent to receive e-mail newsletters from ClimatePartner. Customers have the right to revoke consent to receiving e-mail newsletters in the future; for more detailed information, see Section 5 “Exercising User Rights: Revoking Consent and Correcting Data.” The customer consents to personal profile data being transmitted to ClimatePartner’s external service providers and partner companies in order to send the customer e-mails and newsletters.

If a customer issues consent to ClimatePartner for the logging, processing, and utilization of the customer’s data, then ClimatePartner will use the customer data exclusively for the purposes approved by the customer. ClimatePartner records the requisite consent in a protocol.

Explicit notification: Customers have the right to revoke consent to logging, processing, and utilization of their data for the future and to request that ClimatePartner correct the personal data it has stored. For more detailed information, see Section 5 “Exercising User Rights: Revoking Consent and Correcting Data.”

3. Use of Cookies

Part of ClimatePartner’s service renders it necessary to use what are known as “cookies.” Thus, ClimatePartner hereby explicitly notifies customers of the use of cookies.

Cookies are small text files that are either stored for a limited period of time in a computer’s random access memory (known as “session cookies”) or stored on a computer’s hard drive (known as “permanent cookies”). The types of information cookies contain include, for example, the last times the user accessed the corresponding server, information on which services have been accessed thus far, and information on which payment methods have been used in transactions thus far. The main objective of cookies is to tailor services to the specific customers based on the storage of personal settings on websites, as well as to structure the use of services as comfortable as possible, which will make it possible for the customer to visit webpages without having to select settings anew each time. By contrast, cookies are not used to execute independent programs or to load viruses on the customer’s computer.

ClimatePartner utilizes session cookies, partner and affiliate cookies, and permanent cookies.

Sessions cookies: ClimatePartner uses what are known as “session cookies.” They are not stored on the customer’s hard drive and are deleted upon exiting the browser. Session cookies are particularly used for login authentication during registration.

Partner and affiliate cookies: ClimatePartner furthermore uses what are known as “partner cookies” and “affiliate cookies.” These are cookies that are set when a customer accesses a ClimatePartner service via the advertising space of a cooperation partner. These cookies are used to process invoicing with the cooperation partner and do not feature any personal customer data. They are automatically deleted either upon customer registration on the ClimatePartner website, or once the respective cookie’s service life has expired.

Permanent cookies: ClimatePartner uses what are known as “permanent cookies” in order to store personal usage settings the customer enters when using ClimatePartner services. On the one hand, this ensures that customers will find their personal settings again upon visiting the ClimatePartner website anew; on the other hand, this makes it possible to automatically determine what a customer’s member status is, whether a customer has already seen certain information and advertising measures, and whether a customer has already participated in a survey. The use of permanent cookies facilitates personalization and improvement in ClimatePartner’s service.

Partner sites: If the ClimatePartner service is integrated into a cooperation partner website, then the cooperation partner may also utilize cookies. ClimatePartner has no control of this circumstance and is not responsible for the practices carried out by that cooperation partner. That is why, in the interest of customers’ safety, ClimatePartner recommends customers inform themselves about the respective partner company’s data privacy provisions.

Explicit notification: The standard setting on most Internet browsers is to accept cookies. However, customers do have the right and the ability to configure their browser such that it denies cookies, or at least requests confirmation prior. When a customer opts to deny or turn off cookies, however, it can result in ClimatePartner services being limited in their scope and in not all services functioning without interruption.

4. Information About Stored Data

Customers have the right to request information regarding their personal data ClimatePartner has stored, including origin, the purpose of storage, and the recipient to whom the data are forwarded. This information is provided free of charge and in writing.

The request for information needs to be sent in writing, to include a copy of the personal ID or passport, to indicate the e-mail address registered by e-mail address, and to be personally signed. Please make sure it is legible. It needs to be addressed to:

ClimatePartner GmbH
Kundenservice
Ainmillerstraße 22
80801 München
Fax: 089 1222875-29
Email: info@climatepartner.com

5. Exercising User Rights: Revoking Consent and Correcting Data

Customers have the right to revoke consent for using their data at any time – as described in detail above – and to request correction to their data ClimatePartner stores at any time.

A consent revocation and/or requesting data correction needs to be sent in writing and to include the e-mail address registered with Climate Partner. It needs to be address to:

ClimatePartner GmbH
Kundenservice
Ainmillerstraße 22
80801 München
Fax: 089 1222875-29
Email: info@climatepartner.com

ClimatePartner expressly notifies customers that current state of the art technology cannot guarantee data protection for data transmissions on open networks like the Internet. To that end, customers assume responsibility for the security of the data they transmit to us over the Internet.

Privacy Notices for the usage of Google Analytics und right of objection

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.

You can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this website:Disallow Google Analytics to track me

Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at https://www.google.de/intl/en_uk/policies/. Please note that on this website, Google Analytics code is supplemented by “anonymizeIp” to ensure an anonymized collection of IP addresses (so called IP-masking).